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Service Desk to deliver next-gen employee experience with a proactive and intelligent event, request, and incident management
Life or work without high performing network or applications is unimaginable in today’s day and age. Therefore, it is very frustrating whenever one is unable to access a system or application. Don’t let this happen to you.
nibraas IT's proactive and intelligent service desk provides 24x7 support to ensure your employees enjoy seamless access to corporate network and applications from anywhere, anytime. We monitor and raise tickets based on the degradation of service, leading to a reduction in the volume of tickets flowing into the desk.
IT Service Desk
IT Service Desk
Improve the efficiency of your IT support during after-hours, troubleshoot issues faster, streamline and manage complex ticketing process, expert niche skills, or completely manage services with our IT Service Desk.
IT support beyond regular business hours (off-hours, weekends, etc.)
Full time & Shared resource Support
Incident Prioritization
Multi-location Support
Knowledge Base Management
24x7x365 Access to Service Desk
Remote Takeover Support
Service Desk - Plan & Offering
Service Desk - Plan & Offering
Our services offer the flexibility to meet your needs and your budget. If not 24x7, we provide support for weekends and after-hours. Our service desk plans include:
Fully Dedicated Service Desk: We provide help desk agents that are fully dedicated to your business and provide a 100% seamless environment for your end-users.
Shared Service Desk : Provides full-time coverage at cost savings. The resources are shared among other clients, and still providing seamless services for your team.
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